Help & Policies

Warranty Support Policy

A lot of customers face issue with warranty support after they purchase an item from another online marketplace. Once the item is delivered and return policy days are elapsed, there is no way, they can get help from the online store for the item purchased. We have seen many customers dealing with this issue of finding service centers or support for the item purchased online and get frustrated. At hopeagrotech, we care about our customers and that sentiment is extended even after the purchase of items from hopeagrotech.

Please note that hopeagrotech provides warranty support to the items purchased from us only. Also hopeagrotech reserves the right to deny or accept the warranty claim or other issues.

Warranty Support (within warranty period)

If the purchased item becomes faulty after 2 days after receiving the product under manufacturing defect, then it will come under standard manufacturer warranty terms of the product for which you can do following steps:

1) You will have to Contact our Helpline / Whatsapp Number:+91 9825087673, after communicating with you & understanding the issue, we shall require detail photos & video of the defect, so that we can analyze & issue your Claim.

2) Our Customer Service Centre located in Pune, Maharashtra. If the Product size is small it can be sent by courier, else transported by logistics. We will get the item serviced or replaced by the our service center and ship it back to you. Shipping charges for sending the product to us will be borne by you.

Privacy Policy

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by mailing us at info@hopeagrotech.com or contacting us at: House Of Power Equipment shop no 29, 30 , Sumeet plaza , Near Nisarg Mangal Karyalaya, Gultekdi, Market Yard, Pune, MH, 411037, India

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Payments :

All the Payment methods provided on our website are safe. Payments & Card information provided by Our Clients is secured with our Payment Gateway. For more insight, you may also want to read Terms of Service.

SECTION 4 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 5 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted the Internet or electronic storage is 100% secure.

SECTION 6 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 7 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Payment Policy

How do I make Payment for my Purchase?

Hopeagrotech offers you multiple payment methods.

All modes of payments available on website are safe & secure, hopeagrotech trusted payment gateway partners use secureencryption technology to keep your transac tion details confidential at all times.

We accept All Credit & Debit cards | Net Banking | Wallets | PayUmoney | Cheque

Please mail us your cheque at by speedpost or registered post or courier. We cannot claim responsibility for cheques sent through normal mail.

We also offer Custom Pay Link at our Website Powered by HDFC PayUMoney Link, In case for a product which is not present on website you would like to deposit an amount directly we can send you the Payment link so that you can pay the amount, so that you can have multiple payment option in that also.

How Will I receive my invoice?

We invoice all transactions as per regulations. Once the Product Purchase is made you shall receive a order confirmation at your registered Email Address Also Invoice will be Sent with the Product Ordered.

Incase of Bulk order or Custom Pay Method the Performa Invoice shall be Emailed in Advance & Orginal copy shall be attached with shipped product.

Can I choose Cash on Delivery?

At present we only fulfil Prepaid Orders, COD services are not active at our Portal, once active we shall intimate you, we request you to Subscribe for updates.

What is the security of Credit Or Debit card on hopeagrotech?

Your online transaction on hopeagrotech is secure with the highest levels of transaction security currently available on the Internet.

All credit card and debit card payments on hopeagrotech are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3Dsecure password service for online transactions, providing an additional layer of security through identity verification.

What are the steps hopeagrotech takes to prevent card fraud?

We verify the purchase after we receive payment & confirm the order through telephonic conversation, once verified we ship the Order.

In case of a Doubtful Customer we do monitor our customer’s location & nature of Purchase, once verified purchase is made we shall ship the product for such customers.

For Any Demand for Custom Payments we communicate through Email Only, hence we are not responsible for any Wrong payments made by customer using different links other than provided in email by Hopeagrotech.

While making payment for purchase of any product customer should ensure that they are not redirected to other website other than hopeagrotech, in that case our company will not be responsible for fraud.

Can I transfer Money Using Internet banking directly to hopeagrotech?

Yes It is possible. One can transfer funds directly to our bank account Using NEFT | RTGS| IMPS Options.

Hopeagrotech bank account detail is Given Below:

HDFC Bank Account Details :

Bank Account Name: HOUSE OF POWER EQUIPMENT

Bank Account Number: 5020 0025 314774

IFSC Code: HDFC 0000 633

Bank Name: HDFC Bank

Branch: Nana Peth, Pune, Maharashtra

State Bank of India |SBI Account Details:

Bank Account Name: HOUSE OF POWER EQUIPMENT

Account Number: 3464 5509 614

IFSC Code: SBIN 0006 117

Bank Name: STATE BANK OF INDIA

Branch: MARKET YARD, PUNE

Shipping Policy

How will my product be shipped ? What will be charges in that case ?

Hopeagrotech ships an order free of cost till your Doorstep in case of less weight products under 5 Kg for all orders which product weighs more than 5 kg will be sent by surface logistics by our logistics Partners. The Amount of Courier or Transport is Paid in Advance Hence no Additional Cost will be charged to customers during delivery. This Benifits are applicable for domestic shipping & Customers only.

For international shipping, charges are extra which will be quoted with the order.

Does Hopeagrotech ships Products in my Location ?

Mostly we Ships at all metro city & Villages. You just need to ensure before placing an order that courier service is reliable at your location. If you are not sure you can call us at our Customer care number & Ensure the delivery before placing an order.

Some times, Hopeagrotech prefers not to ship to certain locations. Whether your location can be serviced or not depends on Whether the Hopeagrotech ships to your location Legal restrictions, if any, in shipping particular products to your location.

How do you ship your orders?

We ship certain heavy items by ground Logistic Partners while other light items are shipped by air.

We deliver all light weight Orders under 5 KG through our courier partners which will be delivered till doorstep by courier Partners ( DTDC Courier | Fedex Etc ).

For Products which weighs above 5 KG will be shipped by Logistics Partners till your city, once product has reached your city you will have to arrange a pickup from Logistics partner office.

For other locations not covered by our shipping partners, we use Indian Speed Post to deliver your orders.

What will be time period Required For order to be delivered ?

For Light Weight Products Under 5 KG : Order will be shipped by Air Couriers Throughout India, It will be delivered within 5-10 Working Days.

For Heavy Weight Products Above 5 KG : Order will be shipped by Surface Logistics Throughout India, It will be delivered within 7-15 Working Days.

For North East India : Orders will be delivered within 10-30 Days.

How can I track my order?

As soon as we ship your order, you receive an email notification with a link to track your order. You can also track order at the top right corner on our website. Also your courier details & tracking number details will be given to you in EMAIL & SMS post dispatch.

Online tracking usually goes live within 2 business Days post shipping.

Does Hopeagrotech deliver internationally?

Yes, Hopeagrotech delivers items internationally. You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and other countries. Our international shipping partner is Fedex | DHL for reliable and hassle free delivery.

For international customers, shipping charges will be extra which will be mentioned in the order confirmation details. For bulk orders, please contact our sales team at info@hopeagrotech.com.

Returns | Refund |Cancellation Policy

Returns

100 % MoneyBack if issue not resolved in maximum 7 days.

Hopeagrotech will allow Returns / Exchange of products in following cases:

1)Wrong order (wrong size, color, quantity or material related issues)

2)Defective product.

3)Damaged product in courier or Logistics.

4)Product different from the image on Website.

But we will not accept Returns in following cases:

1) The product is used | worn or altered.

2) Physical damage to the box or to the product.

3) If returned without original packaging and accessories.

4) If sealed package of branded products is open.

Eligibility for Return | Replacement, following conditions should satisfy:

1) Product must be in its original condition.

2) Only unused, unaltered, unsoiled products will be accepted.

3) The complaint should be raised within maximum 3 days after receiving the product.

4) Replacements will be made if the product is available on website or else we’ll refund the amount.

If you have received a damaged product or empty parcel or any item is missing or for any other reason you want to return product, please contact us within 3 days of receiving the order at our helpline number or email at info@hopeagrotech.com

You can raise a return request by Contact us at our helpline number and provide Order ID details. Please ensure that product is in unused and original condition. Include all labels, original packing, and invoice along with the product.

How to Return a product?

The product has to be returned by Courier or logistics partner by you to our registered address.

Steps to follow to Return a product

The customer should follow the below mentioned steps in order to Return any item. The customer should intimate us through call | email within 3 days of receiving the Product ordered.

Customer has to make sure that

A. The product is unused. Not even once.

B. Brand packaging should remain intact.

C. The invoice should be available.

D. All the tags/labels should be available.

The customer has to make sure that he packs the product in the proper manner and paste the invoice on it. Also Ship the product back to us at our registered address in Pune.

Upon receiving the product a Quality inspection would be performed over the product. It will take 2 days time.

In case If any damage/defect is found at the Hopeagrotech end, we will try to arrange a replacement; however, it depends on the availability of the product.

In case of refund, money will be refunded to the customer.

The customer has to send the Parcel to the Below address Mentioned

House Of Power Equipment Shop No. 29 & 30, Sumeet Plaza, Near Nisarg Mangal Karyalaya Behind Shivaji Statue, Market Yard, Pune – 411037, Maharashtra, India

Once sent, customer needs to share the Courier slip along with the following bank details at info@hopeagrotech.com 1. Account number 2. Account holder name (Same as registered with Industrybuying.com) 3. IFSC Code

Refunds

Once canceled, the full amount will be refunded to the customer based on the payment mode chosen by the customer at the time of placing the order.

1. Credit/Debit Card/Net Banking/Wallets – 2 business days.

2. If you have made the payment by NEFT and Cheque you need to share the below-mentioned details at info@hopeagrotech.com from your registered e-mail id.

Account number Account Holder name IFSC Code

Upon receiving the information, your refund will be processed within 2 business days and same will reflect in your account in another 2 business days.

Cancellations

In case you want to cancel your order, you need to call at our helpline number or email at info@hopeagrotech.com at any point in time before order delivery

Hopeagrotech may also want to cancel an order under following scenarios:

1)Product no longer available or temporarily out of stock.

2)Nonserviceable locations or Incomplete Address.

3)Restriction on quantity ordered.

4)Problems identified by our credit and fraud avoidance department.

International Customers Policy

With international shipping, You can order your items virtually anywhere in the world. Use our Custom Payment Link to make the payment.

Please note the following terms apply to orders shipped outside the states of India: Minimum order value for orders outside India is $100.00 (USD).

Payment is to be made via credit card or wire transfer prior to shipment. FedEx | DHL is our reliable international shipping partner for hassle-free delivery.

For customers who use a freight forwarding company, hopeagrotech.com guarantees your shipment to the freight forwarder in India. Once the product is delivered to the freight forwarder, the freight forwarder assumes responsibility for the condition of the product.

For more details on international or bulk orders, please contact us at info@hopeagrotech.com

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by hopeagrotech.com, a property of House of Power Equipment. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website, you are able to link to other websites which are not under the control of House of Power Equipment. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, House of Power Equipment takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

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